Privacy Policy

This privacy policy applies to beeSnap GmbH. Should any contradictions arise between this privacy policy and other applicable contractual or business terms of beeSnap GmbH, the provisions of this privacy policy shall take precedence.

Data protection is a matter of trust, and your trust is important to us. We respect your personality and privacy. We also want to ensure the protection and legally compliant processing of your personal data.

With this privacy policy, we inform you comprehensively about our data processing methods, and you decide whether you consent to the processing of your personal data.

This privacy policy covers both historical and future personal data. If you consent to the processing of your personal data, we will process not only the personal data collected from you in the future in accordance with this privacy policy but also your personal data already stored with us.

When we talk about processing your personal data in this privacy policy, we mean the collection, storage, management, use, transmission, disclosure, or deletion of your personal data.

We collect personal data to provide better services to our customers. This involves:

  • Aligning products and services with your needs
  • Personalizing communication so that you find offers that match your wishes and receive less advertising overall. This may include invitations to events, information on technical topics such as whitepapers and eBooks, and similar materials
  • Simplifying processes so you can reach your goal faster

1. How do we protect your personal data?

We have technical and organizational security procedures to maintain the security of your personal data and protect your session data and personal data against unauthorized or unlawful processing and/or against unintentional loss, modification, disclosure, or access. However, you should always be aware that transmitting information over the internet and other electronic means carries certain security risks, and we cannot guarantee the security of information transmitted in this way.

2. How long do we retain data?

We retain your personal data for as long as we deem necessary or appropriate to comply with applicable laws or as long as necessary for the purposes for which they were collected. We delete your personal data as soon as they are no longer needed and in any case after the expiry of the legally prescribed maximum retention period.

3. What rights do you have regarding your personal data?

You have the right to assert your data protection rights at any time and to receive information about your stored personal data, to correct your personal data, to object to the processing of your personal data, or to request the deletion of your personal data. Contact options can be found in Section 4. We reserve the right to correspond electronically with you in this context (particularly via email).

4. How can you contact us?

If you wish to assert your rights regarding your personal data or have questions or concerns regarding the processing of our personal data, you can contact us at: hello@beesnap.io. We will endeavor to respond to your questions or concerns promptly upon receipt.

5. Who owns the data?

The owner of the personal data is beeSnap GmbH.

6. When do we collect personal data?

We collect your personal data under the following circumstances:

  • You purchase our products or services
  • You participate in our courses, seminars, or training
  • You use our customer service
  • You subscribe to a newsletter or other advertising about our products and services
  • You participate in one of our satisfaction surveys
  • You use or communicate with us or third parties through our websites or social networks
  • You communicate with us by phone or email
  • You interact with us at professional events
  • We receive your data from event organizers or webinar hosts as a sponsor or partner, including eBooks and similar materials, and process them further. The agreements with the organizer or host apply here.

7. What personal data do we collect?

7.1 Personal Data

7.1.1 Minimal

  • Name and surname
  • Form of address
  • Company address
  • Language preferences
  • Email address(es)

7.1.2 Optional

  • Date of birth
  • Position and academic titles
  • Private address
  • Phone number(s)
  • Information about subscribed newsletters or other advertising

7.2 Customer Activity Data

  • Contract data (including contract date, type, content, partners, duration, value, claims made under contract)
  • Customer service information (complaints, support)
  • Session information regarding visits to our websites or social networks (including duration and frequency of visits, language and country preferences, information about browser and computer operating system, Internet Protocol addresses, search terms and results, ratings given)
  • Communications via phone or email

8. Why do we process personal data?

We process your personal data in whole or in part for one or more of the following purposes:

8.1 Product and Service Offerings

  • Provision and sale of our products and services
  • Processing of orders and contracts
  • Organization and implementation of training
  • Organization and implementation of customer service
  • Organization and implementation of satisfaction surveys

8.2 Customer Communication

  • Provision, administration, and implementation of customer communication by mail and electronic communication means
  • Business communication by mail and via telephone or email

8.3 Special Activities and Events

  • Organization and implementation of events and professional gatherings

8.4 Analysis of Customer Behavior

  • Analysis and statistical evaluation of past and current customer activities when using offerings on our websites or Internet platforms or social networks or receiving a newsletter

8.5 Individualized and Personalized Direct Marketing

  • Avoiding unnecessary advertising through insights from customer behavior analysis for direct marketing
  • Sending advertising by mail, telephone, or email
  • Adaptation of offers and advertising on our websites or our channels on Internet platforms or social networks

8.6 Free Email Newsletter Subscription

With your consent, we use your email address to send our newsletter. By consenting to receive the email newsletter, you also agree that beeSnap GmbH may occasionally send you additional information, such as event invitations or product news, to your email address.

You can revoke your consent to the commercial use of your email address at any time. You will find a link to unsubscribe from the newsletter at the end of each email.

9. To whom do we disclose your personal data?

Within beeSnap GmbH, employees receive access to your personal data.

We may also disclose your personal data to third parties outside beeSnap GmbH to obtain technical or organizational services that we need to fulfill the stated purposes or our business activities. Our service providers are contractually obligated to process personal data exclusively on our behalf and according to our instructions. We also require our service providers to comply with technical and organizational measures that ensure the protection of personal data. If the service providers are located in countries where applicable laws do not provide protection of personal data comparable to Swiss law, we will ensure contractually that the service providers comply with the legal requirements.

We may also disclose your personal data if we deem it necessary to comply with applicable laws and regulations, in legal proceedings, at the request of competent courts and authorities, or from other legal obligations to protect and defend our rights or property.

10. Cookies

On our websites, we also use so-called cookies. These are small files that are stored on your computer or mobile device when you use one of our websites. We want to inform you comprehensively about our use of cookies as well.

10.1 Why do we use cookies?

The cookies we use primarily serve to ensure the functions of our websites. Additionally, we use cookies to adapt our internet offering to your customer wishes and make browsing with us as comfortable as possible. We also use cookies to optimize our advertising. Through cookies, we can present you with advertising and/or special products and services that could be particularly interesting to you based on your use of our website. Our goal is to make our internet offering as attractive as possible for you and to present you with advertising that corresponds to your areas of interest.

10.2 What cookies do we use?

Most of the cookies we use are automatically deleted from your computer or mobile device after the end of the browser session (so-called session cookies). For example, we use session cookies to store your country and language preferences across different pages of an internet session.

We also use temporary or permanent cookies. These remain stored on your computer or mobile device after the end of the browser session. When you visit one of our websites again, it automatically recognizes which inputs and settings you prefer. These temporary or permanent cookies remain stored on your computer or mobile device for between one month and ten years, depending on the type of cookie, and are automatically deactivated after the programmed time. They serve to make our websites more user-friendly, faster, and secure.

10.3 What data is stored in the cookies?

No personal data is stored in the cookies we use. The cookies we use cannot be assigned to any specific person. When a cookie is activated, it is assigned an identification number.

10.4 How can you prevent the storage of cookies?

Most internet browsers accept cookies automatically. However, you can instruct your browser not to accept cookies or to ask you each time before a cookie from a website you visited is accepted. You can also delete cookies on your computer or mobile device by using the corresponding function of your browser. If you decide not to accept our cookies or the cookies of our partner companies, you will not be able to see certain information on our websites and use some functions that are intended to improve your visit.

11. How do we use log files?

Every time you access our websites, your internet browser transmits technical usage data to us, which is stored in protocol files, known as log files. These usage data include: date and time of accessing our website; name of the accessed website; IP address of your computer or mobile device; address of the website from which you came to our website; transferred data volume, and name and version of your browser.

The evaluation of the log files helps us to further improve our internet offerings and make them more user-friendly, find and fix errors more quickly, and provide server capacities according to needs.

12. How do we use web analysis tools?

To continuously improve and optimize our internet offering, we use so-called tracking technologies. Web analysis tools provide us with statistics and graphics that give us information about the use of our websites. The data about the use of a website is transferred to the server used for this purpose. Depending on the provider of a web analysis tool, these servers may be located abroad. For the most frequently used web analysis tool, Plausible, this data is transferred including shortened IP addresses, which prevents the identification of individual devices. Plausible complies with the data protection provisions of the Swiss-U.S. Privacy Shield Agreement and has registered with the U.S. Department of Commerce for the Swiss-U.S. Privacy Shield (information about the Swiss-U.S. Privacy Shield can be found at https://www.privacyshield.gov/Swiss-US-Privacy-Shield-FAQs). The IP address transmitted by your browser as part of Plausible will not be merged with other Plausible data. These data are only transferred by Plausible to third parties based on legal regulations or as part of order data processing.

If other web analysis tools are used within beeSnap GmbH, the data collection process is principally the same.

13. How do we use social plugins?

Our websites use social plugins, e.g., from X or LinkedIn. The plugins are marked with the provider's logo and can be, for example, Like buttons or X button.

When you access our websites that contain such a plugin, your browser establishes a direct connection with the provider's computers. The content of the plugin is transmitted directly from the providing site to your browser and integrated into the website. Through the integration of the plugins, the provider receives the information that you have accessed our website. If you are simultaneously logged in to the provider, the provider can assign the visit to your profile. If you interact with the plugins – for example, press the Like button or submit a comment – the corresponding information is transmitted directly from your browser to the provider and stored there. The interaction is recorded by AddThis for analysis purposes.

If you do not want the provider to collect data about you through our website, you must log out from the provider before visiting our website. Even in the logged-out state, providers collect anonymized data through the social plugins and set you a cookie. This data can be assigned to your profile if you log in to the provider at a later time.

For information about the purpose and scope of data collection and the further processing of your data by the provider, as well as your related rights and setting options for protecting your privacy, please refer to the providers' privacy notices:

  • X Inc.: http://x.com/privacy
  • LinkedIn Inc.: https://www.linkedin.com/legal/privacy-policy

If you do not want providers to collect data about you through these cookies, you can select the "Block third-party cookies" function in your browser settings. Then the browser does not send cookies to the server for embedded content from other providers. With this setting, other functions of our website may also no longer work.

14. No liability for third-party internet presence or services

In designing and operating our offerings, we work with various partners (for example, in the context of bookmarks) who in turn offer internet presence and internet services. These may possibly also be accessible through the links from our internet presence. The use of these external services takes place outside the area of responsibility of beeSnap GmbH.

The privacy policies of these third parties then apply. These partners usually have their own privacy statements and/or their own privacy policies.

We assume no responsibility and liability for these declarations and guidelines that are not related to our offerings.